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Discover the best business intelligence solution for your company.

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We deliver trust to your business.

Discovery is a powerful visualization, exploration, and data analysis platform that was specially prepared for the Contact Center and Debt Collection universe. We combine years of experience and operational knowledge with innovative Big Data tools, and our primary goal is to revolutionize the way in which the ecosystem analyses data.

CUSTOMIZED FOR EACH SECTOR / ACTIVITY:
FINANCIAL
HEALTH
TRANSPORTATION
RETAIL
EDUCATION
ENERGY
TELECOM
TOURISM
COMPUTING
INSURANCE
GOVERNMENTAL
LOGISTICS
Proven gains after the implementation of the Discovery platform:

Gain on actions taken

Automation

of KPIs.

Less time wasted on tasks.

Lag free online decision making

Average reduction of 75% of the workforce through automation

Personel relocation from the generation of inputs to decision making

Accuracy, with application of Data Quality rules

KPI Delivery with minimal burden on the customer's infrastructure

Primacy in strategic planning

  - 30 dashboards in place of just the daily.

  - Mobile accompaniment of indicators.

  - Minimizes the risk of fraud through automatic information generation.

  - Governance techniques and tools applied to data transport.

  - Great general reduction of costs and increase of efficiency and profitability.

  - Complete omnichannel management.

For major platforms, desktop or mobile.

versões desktop, mobile e tablet da plataform Discovery - Deep

Recursos da plataforma Discovery:

Gestão de Contact Center

Vendas, Back Office, SAC, Marketing, Varejo e muito mais!

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Digite um recurso no campo de busca ou role a barra lateral para visualizar tudo >

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HOW IT WORKS?

  • ​​We identifie all data sources;
  • We collect the data into our Big Data factory;
  • We perform all stages of organization, treatment and cleaning;
  • We build the informational environment customizing each segment;
  • We apply machine and deep learning algorithms with predictive models.
  • We deliver efficient dashboards about what is happening online in the contact center... and what will happen in the future!
LOGO Discovery Deep
fontes de dados Deep

IT ALL STARTS ON THE MULTIPLE DATA SOURCES OF THE CONTACT CENTER

It is common to find a variety of data sources in the Contact Center. And each one of these sources has a specific role: CRM with client data, auto dialer with interaction data, omnichannel etc. In the face of this scenery, performing a centralized data management can be very complex.

When the company that needs to manage all this data is the contractor, the control is even more compromised. Deep Center implements data collection from multiple and diverse sources, for both structured and non-structured data, batch or streaming (real-time).

Ambiente Informacional Deep

ASSOCIATION, ORGANIZATION, INFORMATIONAL ENVIRONMENT

Big data-based solutions feature bulk storage, the association to a variety of data, speed in processing loads, and the availability of results to the user.

After collecting data from many sources, it is necessary to apply data preparation rules to obtain qualified information at the end. The association of data provides a true self-service. Welcome to Business Intelligence.

Armazenamento de Dados Deep

STORAGE, DATA QUALITY,
DATA GOVERNANCE

We know that inconsistent and incorrect data impair development, growth, and can cause financial and efficiency losses to Contact Center companies. This is why we follow strict standards which assure accurate decision making.

In the data integration phase, we use many normalization, treatment and cleaning techniques to ensure the equalization of concepts. Encrypted links ensure the integrity and protection against data leaks.

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