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We deliver trust to your business.
Discovery is a powerful visualization, exploration, and data analysis platform that was specially prepared for the Contact Center and Debt Collection universe. We combine years of experience and operational knowledge with innovative Big Data tools, and our primary goal is to revolutionize the way in which the ecosystem analyses data.
CUSTOMIZED FOR EACH SECTOR / ACTIVITY:
Proven gains after the implementation of the Discovery platform:
Gain on actions taken
Automation
of KPIs.
Less time wasted on tasks.
Lag free online decision making
Average reduction of 75% of the workforce through automation
Personel relocation from the generation of inputs to decision making
Accuracy, with application of Data Quality rules
KPI Delivery with minimal burden on the customer's infrastructure
Primacy in strategic planning
- 30 dashboards in place of just the daily.
- Mobile accompaniment of indicators.
- Minimizes the risk of fraud through automatic information generation.
- Governance techniques and tools applied to data transport.
- Great general reduction of costs and increase of efficiency and profitability.
- Complete omnichannel management.
For major platforms, desktop or mobile.
Recursos da plataforma Discovery:
Gestão de Contact Center
Vendas, Back Office, SAC, Marketing, Varejo e muito mais!
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Digite um recurso no campo de busca ou role a barra lateral para visualizar tudo >
HOW IT WORKS?
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We identifie all data sources;
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We collect the data into our Big Data factory;
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We perform all stages of organization, treatment and cleaning;
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We build the informational environment customizing each segment;
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We apply machine and deep learning algorithms with predictive models.
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We deliver efficient dashboards about what is happening online in the contact center... and what will happen in the future!
IT ALL STARTS ON THE MULTIPLE DATA SOURCES OF THE CONTACT CENTER
It is common to find a variety of data sources in the Contact Center. And each one of these sources has a specific role: CRM with client data, auto dialer with interaction data, omnichannel etc. In the face of this scenery, performing a centralized data management can be very complex.
When the company that needs to manage all this data is the contractor, the control is even more compromised. Deep Center implements data collection from multiple and diverse sources, for both structured and non-structured data, batch or streaming (real-time).
ASSOCIATION, ORGANIZATION, INFORMATIONAL ENVIRONMENT
Big data-based solutions feature bulk storage, the association to a variety of data, speed in processing loads, and the availability of results to the user.
After collecting data from many sources, it is necessary to apply data preparation rules to obtain qualified information at the end. The association of data provides a true self-service. Welcome to Business Intelligence.
